Frequently Asked Questions (FAQs)
Product Standards & Quality
- Are your products “Forensic DNA Grade”? Yes, we prepare our products in accordance with the ISO 18385:2016 standard in our specialised cleanroom to minimise the risk of human nuclear DNA contamination.
- What quality certifications do you hold? We are an ISO 9001:2015 certified company, ensuring consistent quality and operational efficiency across all our forensic supplies.
- Do you provide Certificates of Conformity? Yes, all products processed in our cleanroom are batch-controlled, and ETO-gassed items are supplied with a certificate of conformity for your records.
Ordering & Specialised Solutions
- Do you offer customised forensic kits? We pride ourselves on providing rapid, responsive solutions tailored to the specific needs of your department or team.
- Can I buy items for TV or film production? Absolutely. We have a dedicated section for TV & Film Production Hire and even provide cadaver props and SOCO kits for authentic scene recreation.
- How do I get a quote for a large departmental order? You can contact our sales team directly at Sales@tetrasoc.com or call us at 01268 525218 for bulk inquiries.
Shipping & Logistics
- Do you ship your forensic equipment internationally? Yes, Tetra Scene of Crime has been dedicated to serving and supplying professionals worldwide since 1994.
- Where is your equipment shipped from? All orders are managed from our facility in Wickford, Essex.
Sustainability (Operation Womble)
- What is “Operation Womble”? It is our upcycle recycling program, where we take old or outdated equipment and consumables and repurpose them for schools, universities, and film productions to keep them out of landfills.
- How can I donate my old equipment? If your department has unwanted items—even those not related to forensics—please call us to see if they can be given a new purpose through our program.